The future of EdTech: How chatbots are changing the game

Discover how chatbots are transforming education, from personalized learning to 24/7 support and beyond.

The education sector has witnessed tremendous growth in the past year. Right from pre-primary schools to Ivy League colleges, all of them have undergone major technological developments in their operations.  

As the world went digital, the educational sector was the fastest one to adapt to these changes. This has spearheaded the digital transformation journey of many universities and other educational institutes.

As the education sector prepares itself to go digital, one component that remains common across the sector is Conversational AI.

In this article, we will learn how Conversational AI can help educational institutes and ed-tech players deliver an unparalleled experience to students, teachers as well as administrators.

Let’s jump right in!

How are chatbots helping the education sector?

Enhanced Learning Experience:

Conversational AI or a chatbot is a great tool for teachers to enhance the learning experience for their students. The capabilities of a sophisticated chatbot solution can help the students grasp information and knowledge in a way that’s faster, more efficient, and engaging. An educational chatbot can prepare students with revising important concepts before exams, conduct quizzes around topics or help solve general doubts. The secret of building a successful educational chatbot is empathetic conversation design. The chatbots can be trained in a manner that facilitates students to build a connection similar to a student-teacher relationship.

Superior Student Support:

This is one of the most powerful use-cases of an educational chatbot. Students have questions, and they have lots of them! Educational institutes welcome students from all across the world - which means your support staff needs to be equipped with different languages. Hiring staff that regularly answers all their questions is expensive and not scalable. A chatbot can answer all the FAQs, be available 24*7 and have multilingual capabilities. This chatbot can be trained to resolve the broad spectrum that students have - right from the admission to the convocation ceremony. It can serve as a one-stop-shop for all answers related to them.

Providing Teaching Aid:

An educational chatbot is not just restricted to students. The developments in AI and ML have helped Conversational AI companies to innovate at a massive scale. This allows educational institutes to build a chatbot that helps teachers to create innovative teaching methods that go beyond traditional classroom teaching. Professors can create unique solutions that help students prepare for their exams, submit assignments and revise concepts discussed in the class. Chatbots can also help educational institutes to bridge the gap between them and teachers. A chatbot can be deployed on institutes’ internal portal that provides all necessary information to teachers. Teachers can also share learning materials with students in the form of PDFs and PPTs.

Key Takeaways:

The above-mentioned points highlight the importance of Conversational AI in the Education sector. As more educational institutes are forced to embrace “online classes”, the growth in the adoption of education chatbots will be rapid. Not only “online classes” but also “online coaching classes” have gained significant traction. As students and parents realize the advantages of online studies, there’s no turning back for the EdTech industry.

Get in touch with us if you’d like to deploy a chatbot for your institute.

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