Top 10 Reasons Why Your Business Needs a Whatsapp Chatbot
WhatsApp Enterprise Chatbots are all the rage.
With WhatsApp API, businesses have seen some fantastic outcomes. Some organizations have reduced their closure cycles from days to minutes while many have been able to bring down their TAT and ticket volumes by up to 40%. Many have increased customer experience performance by as much as 400 per cent.
Here a few reasons why DIY WhatsApp Chatbots with no coding are absolutely necessary for your business success.
1. Single largest instant messaging platform worldwide
WhatsApp is the most common messaging network in the world, with more than 1.6 billion active consumers who speak to their friends and family on a daily basis. More than 1 million customers enter the network every day.
When it comes to conversational landing pages, instead of reaching a static page and confronting a block of text, the customers are usually welcomed by a chat session.
Companies pursue consumers on different channels – and presently, there's probably no stronger and bigger entity than WhatsApp API.
2. Most Downloaded App
WhatsApp has breached over 5 billion downloads on Android alone. On iOS, it reigns supreme too. An app with such wide accessibility can be a game-changer for any business.
3. Time and engagement
The average WhatsApp user spends more than 195 minutes on the app— which is more than sufficient to establish brand visibility.
WhatsApp end-to-end encryption means that only you and the person you're interacting with can read what's being sent, and no one in between— not even the WhatsApp.
5. Easy to use
WhatsApp is renowned for being one of the most intuitive and streamlined interfaces around that facilitates instant conversations. That makes it easy to get on board and increases user stickiness. So when businesses use WhatsApp Chatbots for customer service or lead generation, their users appreciate the same CX they know and love.
6. Media Rich platform
Beyond the simplicity and portability of WhatsApp, its media richness makes it a perfect forum for businesses to connect with consumers.
In comparison to email or phone help, WhatsApp Business Notifications enables brands to send images, videos, gifs, voice recordings, documentation, and so much more.
Businesses need to be where consumers are— and whenever they need them. 24x7 availability and unmatched and penetrating worldwide presence of WhatsApp aptly takes care of both the requirements.
WhatsApp guarantees that your brand and your business are never more than a click away. Your goods are easy to access, and your services are simple to use.
8. Easy to automate
A WhatsApp Chatbot helps businesses to automate a wide variety of customer interactions. From creating and qualifying leads, running campaigns to automating FAQs and reducing help tickets, WhatsApp Business Chatbots can do it all with aplomb.
9. Impressive metrics
WhatsApp sees distribution rates of 100 per cent, reading rates of 95 per cent and conversion rates of over 3x of other networks. It ensures that your brand's digital assets are able to engage all of their intended targets.
10. Human Involvement
With the WhatsApp Business Chatbot, your live agents can seamlessly and immediately pick up chats from the bot. The messaging app enables live agents to provide outstanding customer service without having to work through thousands of repetitive chats.
No coding DIY bots from Botsup that can be integrated with WhatsApp API to get best out of your business. To know more, visit us now!