Leverage WhatsApp Chatbot with Live Agent. With an excess of 1.5 billion users across 180 countries worldwide, WhatsApp is one such platform that you simply can't ignore. And WhatsApp Chatbot backed by live agent support is an excellent means to leverage it.
Customer Experience experts suggest that you need to communicate with your consumers on those networks and platforms where they are active. With an excess of 1.5 billion users across 180 countries worldwide, WhatsApp is one such platform that you simply can't ignore. And WhatsApp Chatbot backed by live agent support is an excellent means to leverage it.
WhatsApp is the Go-To Chat Service for most people. At present, we are sending 29 million messages/minute— That accounts to around 65 billion per day.
It clearly implies that people are now more comfortable using WhatsApp than any other network. So there's a lot more potential for users to be able to connect with you via this messaging platform, rather than through your portal/app or other social media channels.
Chatting with them through conversational bots has another benefit. The rate of engagement is on the roof. If you'd try to get a 15 per cent open rate on your emails, WhatsApp messages have an engagement rate of around 70 per cent.
WhatsApp APIs for business have some key benefits in certain nations. In India, for instance, WhatsApp has an active user base of around 200 million— available to be leveraged for sales and promotional purposes.
Website updates and social media posts can be effective, but not as useful as WhatsApp Alerts and Notifications.
Leveraging the Hybrid Model
A WhatsApp chatbot can be set up in collaboration with a live agent to ensure seamless Bot-to-human Handoff.
A conversational bot by Botsup integrated with WhatsApp can effortlessly take care of all sorts of queries, FAQs, delivery details, and a host of other informational give-and-take, thus acting as a perfect virtual agent.
Through a WhatsApp bot, companies can also leverage the benefit of the existence of live agents on the same communication channel by handling and answering only those requests that the bot is sure to have understood. Contrary to this, the control is automatically transferred to the human agents through Bot-to-human Handoff, where a more personalized responsive approach is required.
No process change required
With the integration of WhatsApp chatbots, there's virtually no significant shift in the operations of the agents. Instead, there is a major improvement with a decrease in the number of recurrent requests handled since the conversational bots automate support.
During a potential bot redirect, the live agent would also have access to the history of the interaction between the user and the chatbot with all details he/she might need to interact further.
Live agent workload decreased
A Botsup WhatsApp Chatbot can respond to a majority of client requests for frequent purposes. As a consequence of multi-agent support, human assistance sees their workload decreased by more than half when it comes to answering FAQs.
Improved response time and customer satisfaction
On average, the responsiveness to customer requests is reduced by 28 seconds when compared to conventional means— all thanks to the WhatsApp chatbot support. It also leads to a 26% jump in customer satisfaction.
For the real revolution of Artificial Intelligence to transpire, it is imperative to combine it with human intelligence. Integrate Botsup DIY chatbots with your WhatsApp Business API now and revolutionize your customer service experience. To know more, visit us now!