How to create a chatbot for WhatsApp?

With digitalization speeding up, we all have shifted towards new trends to survive in the competitive market. The key factor of survival is to provide value to your customers with your service. It means that your customer experience should be unmatchable. To do this, so many companies have started using automated chatbots.

With digitalization speeding up, we all have shifted towards new trends to survive in the competitive market. The key factor of survival is to provide value to your customers with your service. It means that your customer experience should be unmatchable. To do this, so many companies have started using automated chatbots.

What is a chatbot?

A Chatbot is an Artificial Intelligence program that talks to you. It is set through some complex algorithms and can communicate in a human form. Such personal touch by the companies leaves a good impression on the customers. So, when a customer messages the company, they get an instant reply from the chatbot. The basic queries are solved this way through chatbots. The company can save time to focus on other work while the chatbots handle the customers.

What is a bot for Whatsapp?

Whatsapp chatbots are in high demand. It is because most customers use Whatsapp. Hence, it is easy for the customers to contact the companies through Whatsapp. You can easily create a free chatbot for Whatsapp with some simple steps and see how it helps you develop your business to a whole new level.

Here are a few steps to get a free chatbot on WhatsApp

Step 1: Request for Whatsapp Business API

To create an ideal WhatsApp chatbot for WhatsApp, you must register to the Whatsapp Business API. You can register here if you own a medium-sized company. You have to give your company’s name, website’s URL, and details of the representative of the company.

Once this gets reviewed, you can proceed to the next step.

Step 2: Think about the conversation

You are creating a chatbot for the customers. So, you have to think from their perspective. You must think of the FAQs they have and what reply do you want to give. Will that reply leave any further queries for the customer? If yes, how should the conversation flow? Your WhatsApp chatbot must know the answers to most of these questions. Hence, it is important to think about the conversation you have with your customer.

Step 3: Use a chatbot creator

You can take the help of chatbot platforms like Botsup to create a chatbot for you if you want it professionally done. You will have to host your Whatsapp API with a database to maintain end-to-end encryption.

You can also create a demo first, make necessary changes and then use the full version of the chatbots.

Step 4: Test your chatbot

It is now time to test your chatbot. You must check if it answers the questions as you functioned it to be. Are there any changes required? It has to be done without fail to ensure that no customer faces any problem. The conversation must remain of high quality.

Step 5: Install the chatbot

Once you have developed your chatbot, the last thing to do is to link it with your number and provide your name and contact details. Similarly, you can also create Chatbots for your different channels like Facebook or website.