Leverage WhatsApp Chatbot with Live Agent. With an excess of 1.5 billion users across 180 countries worldwide, WhatsApp is one such platform that you simply can't ignore.
Chatbot— an AI (artificial intelligence) and NLP powered program that enables businesses to simulate human activity in a conversational environment, has become one of the most vital developments and integral part of today's industry.
Several brands have found various ways to incorporate and leverage the power of conversational chatbot into their messaging channels, including. Here's how Botsup DIY chatbots can drive Personalized conversations, revolutionizing the entire hospitality sector as well.
Tailor-made promotions and guest profiling
Using hospitality chatbots will help you improve your Booking rate by acquiring useful information about the behaviors and preferences of your visitors, and nurturing leads. This data will assist you in providing them with an offer tailored to their needs— Building customized deals, in turn, can contribute to the loyalty of your guests.
Besides, the feedback you've obtained from your chatbots will help develop your services, so you'll know what your guests like and don't like, the new business trends they're following, and the information they have trouble understanding.
Generally, the hotel or travel company will be in a position to make tailored and more targeted suggestions to customers that would enhance customer experience, thus driving bookings.
Time and Efficiency
Hospitality Chatbots are capable of handling thousands of guest enquiries, all at once. It is a preferable arrangement compared to having live agents answering the redundant requests and questions every day, resulting in inefficiency at work.
Chatbots also attend to your customers quickly and effectively, which will help you improve the chances of upselling and converting.
Overcoming Language Barrier
Language is a way to communicate. But, sometimes, the language barrier can become a problem. Deploying a chatbot with multi-lingual support can instantly make your guests comfortable and encourage them to reach out and use the service to their advantage.
Your clients can submit their queries without having to break a sweat just because they don't know how to speak the dialect of your place.
You don't have to make your clients wait for a response or force them to browse through an extensive and mind boggling FAQ section on your website. With a DIY hospitality chatbot from Botsup, you can offer immediate assistance with 24x7 support at all times.
Streamlined Booking Procedure
Hospitality Chatbots can offer a more personalized experience to your guests, and this is the critical reason why travel industry giants have already deployed them to do the work. These chatbots mimic a more human-like experience that one gets while talking to a travel agent. The booking process begins by making customers text their preferred holiday destination and stay dates. Post this; the chatbot completes a lengthy process of identifying options and recommends the best ones on avail.
In terms of service requests, such as asking for wake-up notifications, room service, and asking for a ride, your guests can quickly send a message to your chatbot and get what they want without having to dial the number or wait in line.
To know more about the building and deployment of zero-code hospitality chatbots through Botsup, visit us at Botsup!